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Client Information

PAYMENT DETAILS

  • Once you have booked your adventure with us, a deposit of 50% is required to confirm your booking via e-transfer, and the remaining sum will be due 48 hours before your adventure date, also via e-transfer

  • The deposit is non-refundable, but it can be transferred to another future date. 

  • Provincial taxes are extra.

PRIVACY POLICY

Our privacy policy at In Step Adventures is extremely simple: If we collect information from you, we use it only for the purposes for which it was collected.

  • to communicate with you regarding an upcoming adventure that you have booked or expressed interest in

  • to notify your Emergency Contact in case of emergency

  • to have pertinent information on hand if needed during the time you are in our care.

 

We don’t share your contact information and do our part to protect its security! However, no online activity or transaction is 100% secure, so we ask that you agree to not hold us responsible for any third party interception of your data while you are using our site. 

 

Our preferred payment method is e-transfer. We do not have credit card payment available for your protection, and for ours!

SAFETY NOTE

At IN STEP ADVENTURES, we take your safety very seriously. We go to great lengths to manage the hazards inherent in In Step Adventures Activities, but these risks cannot be completely eliminated. We expect our guests to follow their guides’ directions at all times, wear a life jacket while in a kayak and when directed by the guide. 

Guests will be required to sign our liability release form before participating in any In Step Adventures Activity and a briefing at the start of each of our adventures lays out the safety expectations.

 

Please take time to read the Release of Liability Form carefully, sign it, and be sure to bring it with you.

COVID PROCEDURES

  1. As of September 22,2021 Proof of vaccination is required from all participants at time of booking

  2. Maximum number of participants per activity is limited to 6 persons. If all participants are not from the same bubble group, masks must be worn whenever social distancing between participants is not possible.

  3. Masks are to be worn at all times when traveling inside a company vehicle.

  4. Your guides will be wearing a mask at all times when either inside a vehicle or social distancing of 6ft is not possible. 

  5. Your guide will maintain social distancing guidelines but will not be wearing a mask to ensure clarity of the material being communicated when: 

    • Giving a safety briefing

    • Providing group instruction 

  6. Vehicles and equipment are cleaned and sanitized before and after each use.